The Bad Toelz Car Rental Guide

Can I rent a specific car brand or model?
As an internet car rental broker, we offer cars filtered by category. The car can be chosen by a specific group. You can choose from filters on our website, for instance, MINI, ECONOMY or SUV etc. Exact brand or models cannot be guaranteed. The vehicles you see online are examples based on the most common vehicle in the fleet for each category. If you choose the car on the website you will be given a car in the selected size. We also offer a filter to find automatic or diesel cars available. So we will confirm the size and the filter you have selected.

Where I am supposed to pick up my rental car?
When you make a reservation on our website, you will have to choose the location where you wish to pick up your car. To find your location it is enough to type the three first letters of it. Then you will see all our offices available in the particular location. As soon as you choose the place of car pick up you can click at selected car picture in order to check the exact address of the local office. When your reservation is confirmed by the local agency we sent the rental confirmation voucher to your e-mail address. On the voucher, you will find all necessary information regarding your pick up a location. Like the exact address and telephone number. In case that you cannot find the local rental car office on arrival, please call the number provided on the voucher.

Why do you need my flight number?
When you make your reservation, we will always ask to provide the flight number. It is important for the local rental car supplier, so they can know when you will arrive. If they see that your flight is delayed they will normally keep the car until your arrival. It is also very important to leave the flight number on the reservation if you have an option MEET AND GREAT. What's that mean it means that rental car representative will wait for you in the arrival hall holding a poster with your name in order to lead you to the car. Your flight number most likely contains two letters and 4 numbers. If you are not coming in by flight, you can enter 0000 to be able to make the reservation online.

What is going to happen if I cause a damage to the rental car?
The driver is responsible for any damage on the rented car. The amount can be up to the blocked deposit on your credit card. For any accident caused, you will need to get a police report. Please also contact directly the local rental car agency. They will instruct you what is the procedure. If you don't have taken out any extra insurance, you might be charged up to the deposit amount blocked on your credit card. If you have a full comprehensive refund insurance, please ask for the invoice of the damage by the local company. With the invoice, you can request a refund by the insurance.

Can I add an additional driver to my booking?
Yes, the additional driver can be added to your reservation on arrival to the local office. Some of the local suppliers charge an additional cost. Please, be advised that the cost of the service depends on the local car rental supplier and can be different for each agency. In order to see the prices for the additional driver, please check the terms and conditions for this particular quote. All additional drivers must reach age restrictions and provide a valid driver’s license on arrival to the local office. Also, the additional driver is obligated to present an international driver´s license if it is required. All drivers must be presented at the local office at the moment of picking up the car.